¿Qué es Ruta de escalado?
Ruta de escalado A predefined path or sequence of roles to which incidents are escalated based on severity, ensuring prompt resolution and accountability.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Ruta de escalado” Used in Practice?
La ruta de escalado define qué nivel de soporte es contactado en cada etapa de un incidente importante.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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¿Qué es Ruta de escalado?
A predefined path or sequence of roles to which incidents are escalated based on severity, ensuring prompt resolution and accountability.
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