¿Qué es Política de escalamiento?
Política de escalamiento A documented protocol specifying how, when, and to whom alerts or incidents are elevated if initial response targets are unmet, ensuring timely mitigation and accountability.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Política de escalamiento” Used in Practice?
La política de escalamiento garantiza que los incidentes críticos no resueltos se asignen a ingenieros sénior en 15 minutos.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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¿Qué es Política de escalamiento?
A documented protocol specifying how, when, and to whom alerts or incidents are elevated if initial response targets are unmet, ensuring timely mitigation and accountability.
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