¿Qué es Ruta de escalada?
Ruta de escalada The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Ruta de escalada” Used in Practice?
La ruta de escalada se muestra en el panel de incidentes para que todos los respondedores conozcan el siguiente paso en casos graves.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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¿Qué es Ruta de escalada?
The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
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