Что такое Эскалация сервиса?
Эскалация сервиса A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Эскалация сервиса” Used in Practice?
Эскалация сервиса обеспечивает, чтобы нерешённые критические инциденты рассматривались соответствующими экспертами в соответствии с политикой эскалации и серьёзностью инцидента.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Что такое Эскалация сервиса?
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
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