Что такое Процесс устранения?
Процесс устранения A defined sequence of steps and automated tasks for responding to, containing, and resolving incidents, usually documented in runbooks or incident playbooks.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Процесс устранения” Used in Practice?
Процесс устранения описывает все этапы эскалации, автоматизации и ручного вмешательства, необходимые для восстановления сервиса после инцидента.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Что такое Процесс устранения?
A defined sequence of steps and automated tasks for responding to, containing, and resolving incidents, usually documented in runbooks or incident playbooks.
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