Что такое Степень серьезности инцидента?
Степень серьезности инцидента A standardized classification that rates the impact and urgency of an incident, guiding triage, prioritization, and escalation procedures in incident management.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Степень серьезности инцидента” Used in Practice?
Степень серьезности инцидента определяет, требует ли сбой немедленной эскалации или может быть запланирован на плановое обслуживание.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Что такое Степень серьезности инцидента?
A standardized classification that rates the impact and urgency of an incident, guiding triage, prioritization, and escalation procedures in incident management.
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