Что такое Путь эскалации?
Путь эскалации The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Путь эскалации” Used in Practice?
Путь эскалации отображается на панели инцидентов, чтобы каждый реагирующий знал следующий шаг в сложных случаях.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Что такое Путь эскалации?
The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
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