Что такое Лестница эскалации?
Лестница эскалации A structured hierarchy that defines the sequence and roles for escalating unresolved incidents to higher support or management levels within IT operations or SRE organizations.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Лестница эскалации” Used in Practice?
Лестница эскалации определяет, когда и как инциденты передаются старшим инженерам или руководству, снижая задержки в разрешении.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Что такое Лестница эскалации?
A structured hierarchy that defines the sequence and roles for escalating unresolved incidents to higher support or management levels within IT operations or SRE organizations.
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