Что такое Эскалация оповещений?
Эскалация оповещений A predefined process or rule set that determines how alerts are prioritized, routed, and escalated to higher-level teams or stakeholders when initial response targets are not met.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Эскалация оповещений” Used in Practice?
Если критическое оповещение не подтверждено в течение 5 минут, политика эскалации направляет его старшим инженерам и руководству.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Что такое Эскалация оповещений?
A predefined process or rule set that determines how alerts are prioritized, routed, and escalated to higher-level teams or stakeholders when initial response targets are not met.
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