Che cos'e Escalation del servizio?
Escalation del servizio A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Escalation del servizio” Used in Practice?
L'escalation del servizio garantisce che gli incidenti critici non risolti siano gestiti dalla competenza appropriata secondo la policy di escalation e la gravità dell'incidente.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Che cos'e Escalation del servizio?
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
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