Che cos'e Percorso di escalation?
Percorso di escalation The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Percorso di escalation” Used in Practice?
Il percorso di escalation viene visualizzato nella dashboard degli incidenti per assicurare che ogni addetto conosca il passo successivo nei casi gravi.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Che cos'e Percorso di escalation?
The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
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