Qu'est-ce que Escalade de service ?
Escalade de service A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Escalade de service” Used in Practice?
L'escalade de service garantit que les incidents critiques non résolus sont traités par l'expertise appropriée conformément à la politique d'escalade et à la gravité de l'incident.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Qu'est-ce que Escalade de service ?
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
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