Qu'est-ce que Chemin d'escalade ?
Chemin d'escalade The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Chemin d'escalade” Used in Practice?
Le chemin d'escalade est affiché sur le tableau de bord des incidents pour que chaque intervenant connaisse la prochaine étape en cas grave.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Qu'est-ce que Chemin d'escalade ?
The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
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