¿Qué es Escalado de servicio?
Escalado de servicio A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Escalado de servicio” Used in Practice?
El escalado de servicio garantiza que los incidentes críticos no resueltos sean atendidos por el equipo adecuado según la política de escalado y la gravedad del incidente.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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¿Qué es Escalado de servicio?
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
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