ما هو تصعيد الخدمة؟
تصعيد الخدمة A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “تصعيد الخدمة” Used in Practice?
يضمن تصعيد الخدمة معالجة الحوادث الحرجة غير المحلولة من قبل الخبرة المناسبة وفقًا لسياسة التصعيد وشدة الحادث.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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ما هو تصعيد الخدمة؟
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
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