Aviation English
Cabin

乘客投诉 是什么？

乘客投诉 A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

Source: ICAO Doc 9432, FAA PCG

How is “乘客投诉” Used in Practice?

请将乘客投诉记录在客舱日志的相应部分以便跟进。

Certification Exam Relevance

ICAO Level 4ICAO Level 5ICAO Level 6EASA FCL.055

Who Needs to Know This Term?

  • Pilots
  • Air Traffic Controllers
  • Cabin Crew

Related Aviation English Terms

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Frequently Asked Questions

乘客投诉 是什么？

A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

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