Aviation English
Cabin

服务异常 是什么？

服务异常 Any deviation from normal operating procedures, schedules, or expected service standards during a flight or at the airport.

Source: ICAO Doc 9432, FAA PCG

How is “服务异常” Used in Practice?

客舱，如遇影响乘客的服务异常，请立即通知地面工作人员。

Certification Exam Relevance

ICAO Level 4ICAO Level 5ICAO Level 6EASA FCL.055

Who Needs to Know This Term?

  • Pilots
  • Air Traffic Controllers
  • Cabin Crew

Related Aviation English Terms

乘客投诉飞行服务厨房位置乘客广播

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Frequently Asked Questions

服务异常 是什么？

Any deviation from normal operating procedures, schedules, or expected service standards during a flight or at the airport.

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