What is Customer complaint?
Customer complaint A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.
Source: ICAO Doc 9432, FAA PCG
How is “Customer complaint” Used in Practice?
Please record the customer complaint in the appropriate section of the cabin logbook for follow-up.
Certification Exam Relevance
Who Needs to Know This Term?
- Pilots
- Air Traffic Controllers
- Cabin Crew
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What is Customer complaint?
A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.
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