O que e Escalonamento de serviço?
Escalonamento de serviço A formal process in IT operations and incident management by which unresolved service issues or incidents are elevated to higher support tiers, subject-matter experts, or management levels according to escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Escalonamento de serviço” Used in Practice?
Se um incidente crítico não puder ser resolvido dentro do prazo do SLA, o escalonamento de serviço é acionado para garantir a intervenção de especialistas.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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O que e Escalonamento de serviço?
A formal process in IT operations and incident management by which unresolved service issues or incidents are elevated to higher support tiers, subject-matter experts, or management levels according to escalation policy.
Where can I learn this term for free?
Termify is a 100% free professional English app that teaches Escalonamento de serviço and 4,071+ other industry terms with native pronunciation, IPA transcriptions and career quizzes. Available on iOS in 23 languages. No subscription, no credit card required.
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