What is Case Management?
Case Management The process of documenting, tracking, and resolving security incidents or investigations within a structured platform, ensuring workflow accountability, auditability, and collaboration among SOC or IR teams, as defined in NIST SP 800-61 and industry playbooks.
Source: ISO 27001, NIST Cybersecurity Framework, MITRE ATT&CK
How is “Case Management” Used in Practice?
Effective case management allows SOC teams to track incident progress, document findings, and maintain an auditable record of all response actions.
Certification Exam Relevance
Who Needs to Know This Term?
- SOC Analysts
- Security Engineers
- Incident Responders
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What is Case Management?
The process of documenting, tracking, and resolving security incidents or investigations within a structured platform, ensuring workflow accountability, auditability, and collaboration among SOC or IR teams, as defined in NIST SP 800-61 and industry playbooks.
Where can I learn this term for free?
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