What is Oncall Shift?
Oncall Shift A defined time period during which a designated team member is responsible for responding to alerts and incidents as the primary on-call engineer.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Oncall Shift” Used in Practice?
The oncall shift schedule is published weekly to ensure all incident alerts have a designated primary responder.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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What is Oncall Shift?
A defined time period during which a designated team member is responsible for responding to alerts and incidents as the primary on-call engineer.
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