サービスエスカレーションとは？
サービスエスカレーション A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “サービスエスカレーション” Used in Practice?
サービスエスカレーションは、未解決の重大なインシデントがエスカレーションポリシーとインシデントの重大度に従って適切な専門家により対応されることを保証します。
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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サービスエスカレーションとは？
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
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