エスカレーションパスとは？
エスカレーションパス The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “エスカレーションパス” Used in Practice?
重大なケースで次のステップがわかるように、インシデントダッシュボードにエスカレーションパスが表示されます。
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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エスカレーションパスとは？
The documented sequence of escalation steps, contacts, and actions to be followed as an incident increases in severity or complexity.
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