Apa itu Tingkat Layanan?
Tingkat Layanan A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Tingkat Layanan” Used in Practice?
Tujuan tingkat layanan untuk API menentukan uptime minimum dalam SLA.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Apa itu Tingkat Layanan?
A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
Where can I learn this term for free?
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