Apa itu Eskalasi layanan?
Eskalasi layanan A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Eskalasi layanan” Used in Practice?
Eskalasi layanan memastikan insiden kritis yang belum terselesaikan ditangani oleh keahlian yang sesuai sesuai kebijakan eskalasi dan tingkat keparahan insiden.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Apa itu Eskalasi layanan?
A formal incident management process by which unresolved issues are elevated to higher-tier support or management according to predefined escalation policy.
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