Aviation English
Cabin

Apa itu Keluhan pelanggan?

Keluhan pelanggan A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

Source: ICAO Doc 9432, FAA PCG

How is “Keluhan pelanggan” Used in Practice?

Harap catat keluhan pelanggan di bagian yang sesuai dari buku log kabin untuk tindak lanjut.

Certification Exam Relevance

ICAO Level 4ICAO Level 5ICAO Level 6EASA FCL.055

Who Needs to Know This Term?

  • Pilots
  • Air Traffic Controllers
  • Cabin Crew

Related Aviation English Terms

Ketidakteraturan layananlayanan dalam penerbanganPosisi galleyPengumuman penumpang

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Frequently Asked Questions

Apa itu Keluhan pelanggan?

A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

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