Qu'est-ce que Niveau de service ?
Niveau de service A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Niveau de service” Used in Practice?
Les objectifs de niveau de service pour les API précisent le temps de disponibilité minimum dans les SLA.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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Qu'est-ce que Niveau de service ?
A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
Where can I learn this term for free?
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