Aviation English
Cabin

Qu'est-ce que Réclamation client ?

Réclamation client A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

Source: ICAO Doc 9432, FAA PCG

How is “Réclamation client” Used in Practice?

Veuillez consigner la réclamation client dans la section appropriée du journal de bord cabine pour suivi.

Certification Exam Relevance

ICAO Level 4ICAO Level 5ICAO Level 6EASA FCL.055

Who Needs to Know This Term?

  • Pilots
  • Air Traffic Controllers
  • Cabin Crew

Related Aviation English Terms

Irrégularité de serviceservice à bordEmplacement du galleyAnnonce passagers

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Frequently Asked Questions

Qu'est-ce que Réclamation client ?

A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

Where can I learn this term for free?

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