¿Qué es Nivel de servicio?
Nivel de servicio A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Nivel de servicio” Used in Practice?
Los objetivos de nivel de servicio para APIs establecen tiempos mínimos en los SLA.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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¿Qué es Nivel de servicio?
A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
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