¿Qué es Ticket de incidente?
Ticket de incidente A formal record created in ITSM or monitoring platforms that logs details of an operational incident, tracks status, and supports investigation, communication, and resolution.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Ticket de incidente” Used in Practice?
Se creó automáticamente un ticket de incidente en ServiceNow.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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¿Qué es Ticket de incidente?
A formal record created in ITSM or monitoring platforms that logs details of an operational incident, tracks status, and supports investigation, communication, and resolution.
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