¿Qué es Gestión de incidentes?
Gestión de incidentes A structured, ITIL-compliant process for identifying, logging, prioritizing, and resolving integration or system outages and operational disruptions.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Gestión de incidentes” Used in Practice?
Los procedimientos de gestión de incidentes requieren registrar cada fallo de integración y escalar las interrupciones críticas al equipo de guardia.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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¿Qué es Gestión de incidentes?
A structured, ITIL-compliant process for identifying, logging, prioritizing, and resolving integration or system outages and operational disruptions.
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