¿Qué es Queja de cliente?
Queja de cliente A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.
Source: ICAO Doc 9432, FAA PCG
How is “Queja de cliente” Used in Practice?
Por favor, registre la queja de cliente en la sección correspondiente del libro de registro de cabina para su seguimiento.
Certification Exam Relevance
Who Needs to Know This Term?
- Pilots
- Air Traffic Controllers
- Cabin Crew
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¿Qué es Queja de cliente?
A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.
Where can I learn this term for free?
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