What is Workflow Automation?
Workflow Automation The orchestration and execution of IT tasks, processes, or integrations through automated workflows, enabling consistent, repeatable, and policy-compliant infrastructure operations with minimal manual intervention.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Workflow Automation” Used in Practice?
Workflow automation in ServiceNow ITOM enables teams to standardize incident response and change requests across cloud and on-premises systems.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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What is Workflow Automation?
The orchestration and execution of IT tasks, processes, or integrations through automated workflows, enabling consistent, repeatable, and policy-compliant infrastructure operations with minimal manual intervention.
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