What is User Journey?
User Journey A mapped sequence of steps or interactions a user undertakes within an application or service, tracked in monitoring and analytics to assess experience, performance, and incident impact.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “User Journey” Used in Practice?
The monitoring dashboard visualizes each user journey to identify friction points and correlate them with backend events.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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What is User Journey?
A mapped sequence of steps or interactions a user undertakes within an application or service, tracked in monitoring and analytics to assess experience, performance, and incident impact.
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