What is Root Cause?
Root Cause The fundamental reason or underlying issue that leads to a service incident, failure, or recurring anomaly, determined through root cause analysis (RCA) processes in IT operations and monitoring.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “Root Cause” Used in Practice?
After the major outage, engineers performed root cause analysis to identify the underlying network misconfiguration.
Certification Exam Relevance
Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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What is Root Cause?
The fundamental reason or underlying issue that leads to a service incident, failure, or recurring anomaly, determined through root cause analysis (RCA) processes in IT operations and monitoring.
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