Aviation English
Cabin

Was ist Kundenbeschwerde?

Kundenbeschwerde A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

Source: ICAO Doc 9432, FAA PCG

How is “Kundenbeschwerde” Used in Practice?

Bitte dokumentieren Sie die Kundenbeschwerde im entsprechenden Abschnitt des Kabinenlogbuchs zur Nachverfolgung.

Certification Exam Relevance

ICAO Level 4ICAO Level 5ICAO Level 6EASA FCL.055

Who Needs to Know This Term?

  • Pilots
  • Air Traffic Controllers
  • Cabin Crew

Related Aviation English Terms

DienstunregelmäßigkeitborddienstGalley-PositionPassagierdurchsage

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Frequently Asked Questions

Was ist Kundenbeschwerde?

A formal expression of dissatisfaction made by a passenger regarding any aspect of airline service, safety, or comfort.

Where can I learn this term for free?

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