ما هو مستوى الخدمة؟
مستوى الخدمة A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
Source: ITIL v4, AWS Well-Architected Framework, Kubernetes Documentation, CNCF
How is “مستوى الخدمة” Used in Practice?
تحدد أهداف مستوى الخدمة لواجهات برمجة التطبيقات متطلبات الحد الأدنى في اتفاقيات SLA.
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Who Needs to Know This Term?
- DevOps Engineers
- SREs
- Platform Engineers
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ما هو مستوى الخدمة؟
A quantifiable metric or agreement that defines the expected performance, uptime, or quality of a service or integration within an environment.
Where can I learn this term for free?
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